Exchange Policy

All items returned must be in new condition, unworn, no pet hair, no odors and unwashed. Sale Collection, Food and Jewelry items are FINAL SALE and cannot be returned. Discounted items are FINAL SALE.

****AFTER 30 days from purchase - all items are final sale. 

Policy:

Online items can be returned for a refund within 7 days for online orders. This is 7 days from RECEIPT OF ITEM IN THE MAIL. Return Shipping is at expense of customer.

AFTER the set days above, item is eligible for store credit until below:

Shipped orders are final sale after 14 days of RECEIPT of the item. In store orders at final sale after 20 days of order made (due to extended pickup days).

To receive a store credit:

Product must be in brand new condition with all original tags attached, free from stains, odors, and or any external debris. Please be sure your items are free of any pet hair. Customer is responsible for all return shipping charges. Awarded credits, coupons, and or any other rewards will be forfeited upon return of item.

 

To initiate a return:

Step 1: please email Simplesoulkatie@gmail.com with subject line RETURN. 

Step 2: Please get your item (s) sent back to 157 town farm road, Bucksport ME 04416, item must be received within 7 days of return initiation.

***PLEASE INCLUDE YOUR ORDER NUMBER ON A NOTE IN THE RETURN - THIS WILL ENSURE TIMELY EXCHANGE. IF ORDER NUMBER IS NOT WITH THE RETURN ORDER IT WILL CAUSE A DELAY. 

Step 3: You will receive a store credit code upon arrival of item back to me. I process returns once a week. 

Please give 5-7 days for credit email

ALL EXCHANGES ARE FOR STORE CREDIT ONLY. 

To initiate an exchange please email simplesoulkatie@gmail.com

Store credit cannot be used on Pre-Order Items. 

We do not accept PM's for "can I just swap for this item". Item must be returned, store credit given and new item purchased. 

DAMAGED ITEM:

If you receive an item and it is in damaged condition - please email a photo with your order number to 

simplesoulkatie@gmail.com

 

WORN OUT ITEM:

Please understand that items get worn out and will not last forever, Simple Soul Boutique LLC is not responsible to replace any item at any time due to being worn out. If there is a defect or a fluke incident please reach out to us.